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Apple Experience: Secrets to Building Insanely Great Customer Loyalty
Reveals the secrets to the pioneering brand's unparalleled success during one of the most difficult retail environments in decades. In this title, the author uncovers the five steps of service that the company's customer-facing employees follow in Apple Stores to engage customers.
380,00 DH
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Reveals the secrets to the pioneering brand's unparalleled success during one of the most difficult retail environments in decades. In this title, the author uncovers the five steps of service that the company's customer-facing employees follow in Apple Stores to engage customers.
| ISBN / EAN | 9780071793209 |
|---|---|
| Auteur | Gallo, Carmine |
| Editeur | McGraw-Hill Education - Europe |