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Total Quality Management (TQM)
Organisations are focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This book provides the understanding of all aspects of TQM and the implementation.
1 380,00 DH
Sur commande
| ISBN / EAN | 9780367512835 |
|---|---|
| Auteur | Luthra, Sunil (State Institute of Engineering and Technology, Nilokheri) |
| Editeur | Taylor & Francis Ltd |