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On the Front Line
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
1 320,00 DH
Sur commande
The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and...
| ISBN / EAN | 9780801435874 |
|---|---|
| Auteur | Frenkel, Stephen J. |
| Editeur | Cornell University Press |