Fast Food, Fast Talk
A report from the frontlines of two major American corporations that presents the methods and consequences of regulating workers' language, looks, attitudes, ideas and demeanor. It shows the complex and often unexpected results that come with the routinization of service work.
340,00DH
Sur commande
A report from the frontlines of two major American corporations that presents the methods and consequences of regulating workers' language, looks, attitudes, ideas and demeanor. It shows the complex and often unexpected results that come with the routinization of service work.
| ISBN / EAN | 9780520085008 |
|---|---|
| Auteur | Leidner, Robin |
| Editeur | University of California Press |