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Smiling Down the Line
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
370,00 DH
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Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
| ISBN / EAN | 9781442609815 |
|---|---|
| Auteur | Russell, Bob |
| Editeur | University of Toronto Press |